Return & Refund Policy

Due to the nature of food products and the preparation process, orders cannot be cancelled once confirmed and paid.

All food products are non-returnable and non-exchangeable after shipping or delivery to ensure quality and food safety standards.

Products are carefully stored and delivered through refrigerated shipping to maintain quality during storage and transportation.

After receiving the order, the customer is responsible for storing the product according to the instructions provided with the package to preserve its quality.

As all products are handcrafted and prepared in limited batches, slight variations in shape, color, or slicing may occur without affecting quality.

If there is an issue caused by preparation or shipping, please contact us within 24 hours of receiving the order with clear photos of the issue.

The store is not responsible for any damage caused by improper storage, handling, or usage after delivery.

Customers are responsible for ensuring that shipping details, address, and contact information are entered correctly before completing the order.

If the customer cannot be reached or fails to receive the shipment, the order value is non-refundable.

Completing an order through the store indicates acceptance of all policies and terms stated above.

This policy has been prepared in accordance with the E-Commerce Law of the Kingdom of Saudi Arabia.